This website, https://strikerssquad.com/, often referred to as "strikerssquad", "the Company," "we," "us," and "our," is owned and operated by MINITECH IT SOLUTIONS PRIVATE LIMITED.
At Strikers Squad , we're committed to ensuring that your fantasy cricket experience is enjoyable and satisfying. However, we understand that situations may arise where you might need a refund for payments made through our platform. To provide you with clarity on how refunds work, we've outlined the rules and conditions in our refund policy. We strongly recommend reading this policy carefully to understand your rights and responsibilities when it comes to refunds.
Refund Eligibility
We entertain refund requests under the following circumstances
Payment Error If you experience a technical glitch or payment processing error that results in overcharging or incorrect charges, you might be eligible for a refund.
Cancellation In cases where a fantasy cricket contest is canceled due to insufficient participation, we will refund the entry fees in full.
Outage If a significant system outage or service disruption prevents you from participating in a contest, you could be eligible for a refund.
Refund Process
To initiate a refund request, contact our customer support team within 24 hours of the incident or contest cancellation. Provide details about the payment, contest, and the reason for your refund request. If you meet the eligibility criteria, our team will carefully review your request. Once approved, refunds will be processed within 5-7 business days, and the funds will be returned to the original payment method.
Non-Refundable Circumstances
The following cases will not be eligible for a refund
Contest EntryAfter joining a fantasy cricket contest and the contest has started, entry fees become non-refundable, regardless of the contest outcome or your participation status.
Termination If your account is terminated or suspended for violating our Terms and Conditions, you won't receive any refunds.
Currency and Exchange Rates
All refunds will be processed in the same currency and exchange rate as the original transaction. Please note that exchange rate fluctuations may impact refund amounts, and we won't be held responsible for these fluctuations.
Dispute Resolution
If you disagree with a refund decision made by Strikers Squad , feel free to reach out to our customer support team. It's important to note that the final decisions regarding refunds rest with Strikers Squad .
Changes to Refund Policy
We reserve the right to modify this Refund Policy without prior notice. Any updates will be immediately posted on our website, so it's your responsibility to periodically review the policy to stay informed.
If you have any questions or need assistance regarding our Refund Policy, please don't hesitate to contact our customer support team at minitechitsolution@gmail.com. We appreciate your choice to embark on a fantasy cricket journey with Strikers Squad , and we wish you the best of luck!